Tingkat Kepuasan Anggota Gapoktan Penerima Program Pengembangan Usaha Agribisnis Pedesaan (PUAP) Terhadap Pelayanan Gapoktan PUAP Di Propinsi Jawa Timur

Abstract

This research is a quantitative research which was conducted in July-November 2014 in East Java Province. This location was chosen intentionally (purposive) based on the consideration that East Java Province is the National Granary and the barometer of agricultural development in Indonesia. This research locations are in Banyuwangi District, Nganjuk District, Kediri District and Blitar District. These locations were selected based on data and recommendations from BPTP ofEast Java that those districts are the districts with high performance Gapoktan. The aim ofthis research is: (/) To find out the satisfaction level of Gapoktan PUAP members to Gapoktan PUAP services in The East Java province through Gapoktan PUAP's quality attribute analysis based on interest level and satisfaction of Gapoktan PUAP members, (2) Analyze the strategy ofempoweringfarmers' group capacity based on perception and expectation of Gapoktan members in The East Java province. Customer Satisfaction Index Analysis was used to measure the satisfaction level of Gapoktan members to Gapoktan services in East Java Province, while Importance Performance Analysis (IPA) method was used to determine the strategy for increasing the Gapoktan capacity in East Java Province. The conclusions of this research are: 1) The level of user satisfaction with the services are 73,80% which means the user feel satisfied to the service performance of Gapoktan PUAP administrator in East Java Province but the performance wasn't maximized, 2) To improve the quality of Gapoktan services, the Gapoktan administrator should immediately Ju: the following attributes: (a) the display of Gapoktan ofif ce should be more organized, clean and tidy, (b) Gapoktan services should be computerize, (c) the operator services should be on time, and (d) Gapoktan employee services in providing the information on farming business opportunity.